BOT
An intelligent chat-bot based service and transaction automation platform
Benefits
- Save costs: By eliminating dependence on human customer care agents
- Elastic Service capabilities: Human agent availability is not a limiting factor
- 24 X 7 X 365 availability: Chat bot can work consistently and continuously without the need of a break
- Multiple platform availability: Twitter, FB Messenger, Skype or Telegram and / or your own business application like ODIN WAVE
- Consistency: Removal of human intervention brings consistency & accuracy in communication
- Auto Query Response: information like news, portfolio holdings, market price, ledger balance, last transaction etc.
- Cloud Native Service: No additional infrastructure required at brokers end
- Integrate with multiple source at the back end via APIs to provide One Stop
- Solution for client queries
- Client can use chat language with short words & unstructured sentences, as if interacting with a human agent and the BOT will understand.
- Bots are always available and responsive irrespective of the time of the day or additional loads during heavy user traffic.
- NLP and ML based technologies to enable the Bot to grow continuously and respond to more variance of queries over a period of time.
- Personalise the Bot responses to enable more meaningful interaction with the client on his channel of comfort like FB Messenger, Twitter, Web portal or Mobile app
